In addition to the state’s Problem Gambling Helpline (855-922-1558), those looking for support can participate in self-exclusion programs at most casinos and card rooms. State legislators also passed a bill to create a statewide voluntary self-exclusion program in the future. The details of this program are currently being reviewed, and will include all cardrooms and the state lottery. Tribal casinos will be invited to participate as well. The statewide program would allow a person to request self-exclusion at one cardroom and have it accepted at all cardrooms across the state. The goal of self-exclusion programs are to offer prevention tools so that the individual can make a choice to limit their access to gambling opportunities.
“Let’s say I find that I am struggling with managing appropriate behavior with gambling. I can go to each individual facility and sign a form telling them that I would like to be self-excluded,” explains Washington State Legislator and Gambling Commissioner Rep. Shelley Kloba.
Meanwhile, casino employees can now participate in Responsible Gaming training programs designed to recognize concerning statements or signs of problematic gambling, then offer referral resources to connect individuals with counselors, therapists, and other support services.
“We have many training programs in place to provide help to our front line. This helps them gain an understanding of what to look for, the signs if someone may be developing compulsive gambling habits or may need some help,” says Fox La-Rose.
Rep. Kloba has also worked hard to ensure that the casinos themselves aren’t enabling unwanted addictions. “We create safeguards around what ages are allowed into a casino. We put limits on the amount you can spend at any given machine or table, and we have some special protections for high-limit, high-roller rooms,” she says.
“We try to protect people because this ultimately is something that someone can do very quickly to get themselves into financial peril or even financial ruin,” Kloba adds.
According to Fox La-Rose, some of the tribes have healthcare facilities and trained mental health providers to provide additional support that is local and available as needed, saying “There are many talented mental health care providers available throughout the state to provide the support and guidance to assist with navigating through the process.”
“We certainly understand that the majority of our guests can enjoy our product responsibly. However, we also understand some individuals may develop issues,” says Fox La-Rose.
“I always encourage people to come forward. If you need guidance or just aren’t sure how to seek help to navigate through this process, we can help you.”
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